Via Rideshare (On-Demand Rideshare Program)

Downtown Sacramento Service

West Sacramento On-Demand began service to select locations in Downtown Sacramento on October 7. The service is a limited pilot to assess demand, funded by the Yolo-Solano Air Quality Management District.

These locations are Sac Valley Station, the intersection of 8th Street and N Street, and the Kaiser Downtown Commons Medical Offices. These locations were chosen to provide access to the SacRT light rail system, Capitol Corridor and Amtrak trains, and to vital medical services.

Via On-Demand Downtown Sac

YSAQMD logo

 

 

New Via App Released

On Thursday, Via released a custom app developed just for West Sacramento On-Demand.

Riders will have a short period during which they can continue to use the old app. The City and Via recommend downloading the new app and logging in with your same account information as soon as possible.

The new app will not automatically be installed on your phone. Riders must download the new app if they wish to continue calling for rides using a phone app.

Riders will still be able to call for rides and for customer service at (916) 318-5101. Via's telephone number will not change.

The new app can be found at:

• Google Play: http://play.google.com/store/apps/details?id=com.ridewithvia.vas.viawestsacramento
• Apple Store: http://apps.apple.com/us/app/via-west-sac/id6627339224

Get anywhere in West Sacramento for one affordable, flat fare!

The City of West Sacramento works with Via, a transportation technology company, to provide residents, employees, and visitors with on-demand rides from anywhere in the West Sacramento to anywhere in West Sacramento.

Via Rideshare and the City keep the price low ($3.50 per ride, $1.75 per ride for seniors and people with disabilities) by asking riders to take a short walk to an intersection or main road to be picked up and to share the ride with other passengers going the same direction.

Hours of Operation

Monday-Friday  6:00am-11:00pm
Saturday  9:00am-11:00pm
Sunday  8:00am-8:00pm

 

The most convenient way to use the service is the Via Rideshare App on an Apple or Android phone or tablet computer. First, download the app and setting up an account. Then, turn on your device's location services so the app knows to pick you up. Then, enter your destination and request a ride. After the ride is scheduled, go to the pick-up location at the scheduled time, get in the van, and go!

Via app for Android devices

Via app for Apple devices

Riders with wheelchairs or other large mobility devices should select the wheelchair icon in the app before requesting a ride. 

People without smartphones or tablets can set up an account and request a ride by calling (916) 318-5101. Press 1 when asked if you are a Via rider. Press 1 again when asked if you are an account holder who needs to book a ride over the phone.

Via's telephone number is (916) 318-5101.

Customer Service

For other customer service needs, including lost-and-found, contact Via directly at (916) 318-5101 or at support-wsc@ridewithvia.com. More information is available at Via's West Sacramento info page.

Senior and Disabled Rider Discount

Senior Riders and Disabled Riders can get a discount code by calling or e-mailing Steven Rosen in the City's Community Development Department. He can be reached at (916) 617-5043 or at stevenr@nigzob.com. See below for more details. Drop-in customer service for this purpose is not available at this time. Please call or e-mail to make an appointment.

Driving with Via

Via is an app-based "Transportation Network Company" that contracts with drivers to operate the vans. If you would more information about driving for Via, check out the Via Driver Portal.

What is Via? How does Via work?

Via is not a taxi; it's not paratransit; it's not the bus; it's Via. So, what is Via? They have prepared a guide to their service:

Via Explained

Via News

Broderick & Bryte Free Ride Program
Senior & Disabled Discount
New Vehicles
Via and Greenhouse Gas Emissions
Council & Commission Reports
Staff Contact:
Steven Rosen, Associate Transportation Planner 
Phone: (916) 617-5043
Email: stevenr@nigzob.com

FAQs

  • What is rideshare?
  • How does Via rideshare work?
  • How much does it cost?
  • What are the hours of operation?
  • Where can I go on Via rideshare?
  • How long will I wait to be picked up?
  • Why won't Via always pick me up at my door?
  • How can I pay?
  • Can I pay with cash?
  • I don't have a Smartphone or tablet. Can I still book a ride?
  • Can customers with wheelchairs or mobility devices ride?
  • How old do I have to be to book a ride?
  • How is Via rideshare different from other ride-hailing transportation services like Lyft and Uber?
  • Can pets ride on Via?
More FAQs

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